Proviso Help Center

Installation guides, troubleshooting, and answers to common questions. Or ask the AI agent below.

Installing on Mac

  1. Download the Proviso installer package from your access email.
  2. Run install.sh in Terminal — it copies the manifest automatically.
  3. Open Microsoft Word and go to Insert → Add-ins. Proviso should appear.
Manual install: Copy manifest.xml to ~/Library/Containers/com.microsoft.Word/Data/Documents/wef/. Create the wef folder if it doesn't exist.
  1. Open Word and go to Word → Preferences → Ribbon & Toolbar.
  2. Check the box next to Developer.
  3. Click Save. The Developer tab will appear in the ribbon.

You can also load the add-in via Insert → Add-ins → My Add-ins without the Developer tab.

The wef folder is created by Word automatically — but only after you've opened Word at least once. If it's missing:

  1. Open Word (just the app, no document needed), then close it.
  2. Navigate to ~/Library/Containers/com.microsoft.Word/Data/Documents/ in Finder.
  3. Create a folder named wef (lowercase).
  4. Copy manifest.xml into it.
  5. Restart Word.

Installing on Windows

  1. Download manifest.xml from your access email.
  2. Open Word and go to Insert → Get Add-ins.
  3. Click Upload My Add-in at the top.
  4. Browse to manifest.xml and click Upload.
  5. Proviso will appear in your ribbon under Home.

Sideloaded add-ins on Windows sometimes need to be re-added after a restart. To make it persistent:

  1. Ask your IT admin to deploy the manifest via Group Policy or the Microsoft 365 Admin Center.
  2. Or re-add it via Insert → Get Add-ins → Upload My Add-in each session.
Enterprise users: centralized deployment via M365 Admin Center makes the add-in persist for all users without IT tickets.

BYOK — Optional API Key

This is optional. Don't know what an LLM API key is? You don't need one — the Managed plan handles everything for you. This section is only for users connecting their own Anthropic or OpenAI key.
  1. Open Proviso in Word and click the gear icon in the top-left of the taskpane.
  2. Under API Key, paste your Anthropic API key (starts with sk-ant-).
  3. Click Save. Proviso will confirm the key is valid.

Don't have an Anthropic API key? Get one at console.anthropic.com — billing is pay-as-you-go, typically $0.01–0.05 per review.

  • Make sure the key starts with sk-ant- — Proviso uses Anthropic's Claude API.
  • Check that you haven't included extra spaces before or after the key.
  • Verify the key has billing enabled in the Anthropic console.
  • If you're on a free tier, you may need to add a payment method to enable API access.

Common Errors

This usually means the local server isn't running. Proviso's Word add-in connects to a local backend on port 3041.

  1. Open Terminal and run: pm2 status — check that claw-legal shows as "online".
  2. If it's stopped, run: pm2 start claw-legal
  3. Reload the taskpane in Word (close and reopen the Proviso panel).
  • The Proviso backend server needs to be running on localhost:3041.
  • Verify with: curl http://localhost:3041/api/health — should return {"ok":true}
  • If it times out, restart the server: pm2 restart claw-legal
  • Make sure no firewall is blocking local port 3041.
  • BYOK users: Confirm your API key is saved and has credits in the Anthropic console.
  • Managed users: You may have reached your monthly review limit (150 for Solo, 500 for Team). Check your usage in account settings.
  • Make sure there's an open document in Word with readable text — scanned PDFs without OCR won't work.
  • Try switching to Express Mode in Review settings — faster and uses less tokens.
  1. Close the Proviso taskpane completely.
  2. Go to Insert → Add-ins → My Add-ins and remove Proviso.
  3. Clear the Word add-in cache: delete all files in the wef folder.
  4. Re-add the manifest and restart Word.

Plans & Billing

BYOK (Bring Your Own Key): You connect your own Anthropic API key. Proviso pays nothing for the AI — you pay Anthropic directly at ~$0.01–0.05/review. Best if you already have an API key or want the lowest possible cost.

Managed: Proviso handles the AI infrastructure. You pay a flat monthly rate and get a set number of reviews included. No API key needed — works immediately. Best if you want zero setup.

Both tiers get identical features — every playbook, NDA Calibrate, Ask, Draft, and Library.

All Proviso plans are month-to-month — no annual contracts, cancel anytime.

  1. In the Proviso taskpane, click the gear icon and go to Billing.
  2. Click Manage Subscription to open the billing portal.
  3. You can upgrade, downgrade, or cancel from there.

Questions about billing? Email [email protected].

Ask the Install Agent

Install on Mac Install on Windows Add-in not showing API key setup Review not working BYOK vs Managed
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